Cookie Policy

Last Updated: 27.07.26

This Cookie Policy explains how Akaki Grove ("we", "our", or "us") uses cookies and similar technologies on www.akakigrove.com.

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What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function correctly, remember your preferences, improve your browsing experience, and provide analytical information.

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Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They enable features such as:

• Shopping cart functionality

• Secure checkout

• Website security

• User session management

These cookies cannot be disabled.

Functional Cookies

These cookies remember your preferences, including:

• Language settings

• Saved preferences

• Website functionality

Analytics Cookies

We may use analytics services, such as Google Analytics, to help us understand how visitors use our website.

These cookies help us understand:

• Which pages are visited most often

• How visitors navigate our website

• Website performance

• Overall visitor statistics

Analytics information is collected in accordance with applicable privacy laws.

Marketing Cookies

If enabled, marketing cookies may be used for:

• Facebook Pixel

• Advertising performance

• Personalised advertising

These cookies are only used with your consent.

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Managing Cookies

When you first visit our website, you will be asked to select your cookie preferences.

You may also disable or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the website.

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Third-Party Cookies

Our website may use services provided by trusted third parties, including:

• Wix

• Google Analytics

• Facebook (if connected)

These services may place cookies according to their own privacy policies.

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Contact Us

If you have any questions regarding this Cookie Policy, please contact us.

Akaki Grove

Akaki Village
Nicosia District
Cyprus
Approximately 25 minutes from Nicosia on the road to the Troodos Mountains.

Website: https://www.akakigrove.com

Email: akakigrove@gmail.com

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Terms & Conditions

Last Updated: 27.07.26

Welcome to Akaki Grove.

By using www.akakigrove.com, you agree to these Terms & Conditions.

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About Us

Akaki Grove is a family-run producer of premium organic extra virgin olive oil, handmade marmalades and artisan products located in Akaki Village, Cyprus.

Business Address:

Akaki Grove

Akaki Village
Nicosia District
Cyprus
Approximately 25 minutes from Nicosia on the road to the Troodos Mountains.

Customer Support:

Email: akakigrove@gmail.com

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Products

Every product is carefully produced using traditional methods and quality ingredients.

Because our products are artisan-made and natural, slight variations in colour, texture and appearance may occur.

Orders

Orders are subject to availability.

We reserve the right to refuse or cancel any order where necessary.

If an item becomes unavailable after your order has been placed, we will contact you to discuss an alternative or arrange a refund.

Prices

All prices are shown in Euros (€).

Prices may change without notice.

Any applicable taxes are included where required by law.

Payment

At this time, online payments are not yet available.

After placing an order, we will contact you using the telephone number or email address you provide during checkout to arrange payment and delivery.

Orders will only be processed after payment has been confirmed.

Delivery

Orders are personally arranged with each customer.

Delivery options will be discussed after your order has been received.

At present, we deliver within Cyprus only.

Intellectual Property

All content on this website, including:

• Photographs

• Logos

• Product descriptions

• Recipes

• Blog articles

• Graphics

• Website design

belongs to Akaki Grove unless otherwise stated and may not be copied, reproduced or distributed without written permission.

User Responsibilities

You agree not to:

• Use the website unlawfully

• Attempt to gain unauthorised access

• Upload malicious software

• Copy website content without permission

Limitation of Liability

While we strive to keep all information accurate and up to date, Akaki Grove accepts no liability for indirect or consequential damages arising from the use of this website or our products, except where required by law.

Governing Law

These Terms & Conditions are governed by the laws of the Republic of Cyprus.

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Shipping & Delivery Policy

Last Updated: 27.07.26

At Akaki Grove, we carefully prepare every order to ensure it reaches you in excellent condition.

Delivery Area

We currently deliver within Cyprus only.

Processing Orders

Once you place an order through our website, we will contact you personally to:

• Confirm your order

• Arrange payment

• Discuss the most suitable delivery option

Orders are processed after payment has been confirmed.

Delivery

Because we currently offer personal delivery arrangements, delivery times may vary depending on your location and availability.

When we contact you, we will agree on the most convenient delivery date and time.

Shipping Costs

Delivery charges, if applicable, will be discussed and agreed with you before your order is completed.

Incorrect Information

Please ensure your contact details are accurate when placing your order.

If we are unable to contact you due to incorrect information, your order may be delayed or cancelled.

Damaged Products

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

• Your order number

• A description of the damage

• Photographs of the product and packaging

Email:

akakigrove@gmail.com

We will work with you to resolve the issue as quickly as possible.

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Returns & Refund Policy

Last Updated: 27.07.26

At Akaki Grove, customer satisfaction is important to us.

Food Products

Because our olive oil and marmalades are food products, we cannot accept returns of opened or used items unless they are faulty or damaged when delivered.

Non-Food Products

Non-food products, such as reusable tote bags, may be returned within 14 days of delivery provided they are:

• Unused

• In their original condition

• In their original packaging

Customers are responsible for return delivery costs unless the product is faulty or supplied in error.

Damaged or Incorrect Orders

If you receive:

• A damaged product

• The wrong item

• A defective product

please contact us within 48 hours of delivery.

Email:

akakigrove@gmail.com

Please include:

• Your order number

• Photographs of the product

• A brief explanation of the issue

Where appropriate, we will offer a replacement, exchange or refund.

Refunds

Approved refunds will be processed using the payment method originally agreed upon with the customer.

Refunds will only be issued once the returned item has been received and inspected, where applicable.

Non-Returnable Items

The following items cannot be returned unless faulty or supplied incorrectly:

• Opened olive oil

• Opened marmalades

• Other opened food products

• Gift cards (if offered in the future)

Contact Us

For questions about returns or refunds, please contact:

Akaki Grove

Akaki Village
Nicosia District
Cyprus
Approximately 25 minutes from Nicosia on the road to the Troodos Mountains.

Website: https://www.akakigrove.com

Email: akakigrove@gmail.com

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Privacy Policy

Last Updated: 27.07.26

At Akaki Grove ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR).

1. Who We Are

Akaki Grove

Akaki Village
Nicosia District
Cyprus
Approximately 25 minutes from Nicosia on the road to the Troodos Mountains.

Website: https://www.akakigrove.com

Email: akakigrove@gmail.com

2. Information We Collect

We may collect:

• Name

• Email address

• Telephone number

• Delivery address

• Order details

• Messages sent through our contact form

• Newsletter subscription information

• Technical information including browser type, IP address and website usage statistics

3. How We Use Your Information

We use your information to:

• Process your orders

• Arrange payment and delivery

• Respond to enquiries

• Send newsletters (only with your consent)

• Improve our website

• Prevent fraud

• Comply with legal obligations

4. Legal Basis

We process personal information based on:

• Your consent

• Performance of a contract

• Legal obligations

• Legitimate business interests

5. Payments

At present, payments are arranged manually after you place your order.

We will contact you using the details you provide to arrange payment and delivery.

Should online payments become available in the future, secure third-party payment providers will process payment information.

6. Cookies

Our website uses cookies to:

• Operate correctly

• Remember preferences

• Improve performance

• Analyse website traffic

You may manage cookies through your browser or our cookie banner.

7. Analytics

We may use Google Analytics and similar services to understand website performance and visitor behaviour.

8. Marketing

If you subscribe to our newsletter, we may occasionally send information about:

• New products

• Olive oil harvests

• Recipes

• Health information

• Events

• Seasonal updates

You may unsubscribe at any time.

9. Sharing Information

We never sell your personal information.

Information may be shared only with trusted service providers such as:

• Wix

• Google Analytics

• Delivery providers (where necessary)

• Payment providers (if introduced in the future)

10. Data Retention

We retain your information only for as long as necessary to fulfil orders, meet legal obligations, and provide customer support.

11. Your Rights

Under GDPR you have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion

• Restrict processing

• Object to processing

• Withdraw consent

• Request data portability

• Lodge a complaint with the Cyprus Data Protection Authority

12. Data Security

We use appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure or misuse.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

14. Children's Privacy

Our website is not intended for children under 16 years of age.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

16. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your GDPR rights, please contact us.

Akaki Grove

Akaki Village
Nicosia District
Cyprus
Approximately 25 minutes from Nicosia on the road to the Troodos Mountains.

Website: https://www.akakigrove.com

Email: akakigrove@gmail.com